Shuffler

Support

Need help with Shuffler, found a problem or want something changed? Write to danivichkin@gmail.com. We reply as soon as we can.

Report a problem

  1. In Shuffler, open Settings → Report a problem.
  2. Describe what happened and what you expected.
  3. Review the prepared email and the attached diagnostic file, then send it yourself.

The diagnostic file contains no cookies, passwords, tokens, account or video IDs, links or comment text. Never send us your passwords or sign-in codes.

Common questions

Why do I need to sign in?

Shuffler shows your own liked videos, so it needs your own account. You sign in on Instagram's or Google's own pages; in Chrome, Shuffler uses the account you are already signed in with. Shuffler never sees your password. Your own photos and videos (“My photos and videos”) need no account.

How do I watch my own photos and videos?

In the iPhone, iPad or Android app, tap Choose photos and videos on the first screen, or turn on Settings → Sources → My photos and videos, and pick files in the system picker. Shuffler keeps copies of only the chosen files on this device and shows them shuffled, with no repeats until the round ends; at the end, choose Shuffle again. While this source is on, Instagram and YouTube are paused; turn it off and they come back.

A photo or video from my collection does not open

Not every device can show every format — for example, HDR video in HEVC. Such a file is not added (Shuffler tells you how many files could not be added) or is shown with Skip and Remove from collection. Files stored only in the cloud may fail to load without a connection — add them again when you are online.

A video does not play

Its author may have deleted it, made it private or restricted it, or the platform may be temporarily unavailable. Shuffler keeps no copies of Instagram and YouTube videos, so a video that is no longer available on its platform cannot be played — just move on to the next one. Open original opens any video on its platform.

How do I delete my data?

Everything Shuffler stores is on your device. Remove the extension or delete the app (on Android you can also clear its storage). Copies of your own photos and videos can be deleted one by one with Remove from collection or all at once with Settings → Sources → My photos and videos → Clear collection; the originals in your gallery are not changed. To revoke Google access, use the Google security settings page. Details are in the Privacy Policy.

Is Shuffler made by Instagram or YouTube?

No. Shuffler is an independent app and is not affiliated with, endorsed or sponsored by Meta, Instagram, Google or YouTube.

For rights holders and platforms

We want Shuffler to be fair to creators and to the platforms it works with. If you are a creator or rights holder, or you represent Meta, Instagram, Google or YouTube, and you would like something changed or removed — how content, a name or a brand appears in Shuffler, or how Shuffler works with a platform — please email danivichkin@gmail.com.